Posted by LISA on October 12, 2002 at 10:11:36:
In Reply to: Re: Reader's Advantage posted by Cath on October 10, 2002 at 13:38:45:
: I am not very good at selling the card, but then I don't believe in it. I just say "Would you like to use your Reader's Advantage discount card?" If they say no, I go on with the transaction, if they ask what it is I explain it.
: We are supposed sell enough cards to equal 1% of our daily transactions. I guess I will flunk that in the upcoming evaluations. Doesn't bother me, I hate, hate, hate that card. It is the worse thing that the company has done since I started to work for them about 3 years ago.
: Now Borders has a card, so there is no place for the customer to get a respite from it.
: : How are fellow booksellers doing with Reader's Advantage sales? It's getting difficult at my store. Customers who really want it already have it. The rest don't want it, and complain that we are one of many stores with a "card" program and they're tired of it. I continue to ask, as it's my job, and am actually shocked when someone says yes (very rarely), and almost feel the need to get my hearing checked. 99% say "NO!" Any ideas on how to improve this problem, other than harrassing customers to death about it?
I really dont mind asking about the card.. it only takes 3 seconds but the fact that, most people say "I have one but not with me" I HATE that! then you have to go though that whole phone number thing. and when it doesnt come up their always like " try this number" then that number.. I think it should be you must have the card with you.. bottom line! if you dont oh well maybe you'll remember it next time. Or the people that say "I think I have a card" COME ON!!! I know if I paid $25 for a discount I would know if I had a card or not.. or maybe its just the fact being a bookseller for B&N $25 is worth more to me than the everyday Joe Blow. I dont know.. But I can say This whole Bookmaster 7.0 sucks!!!! come on.. if they think using this is going to be better customer service they are wrong.. Do they know how long it takes just to load on the screen???? and once you get it up.. Try looking up a special order!!! They all have stupid codes.. and just looking up a book.. you have to go though 3 screens just to look up ONE! I Cant wait till christmas! They will run even slower then! I dont know what B&N is doing but its a sure step in the wrong direction! They should have kept everything the way it was and added a window if you wanted to look up that media stuff.. But yet again we have some suit in some office making $100,000 a year saying this will make things better.. we let them try it for a month.. I dare any of the CEO's to work in any B&N the third weekend in december!!!! and see how they like it!!!! see how long they last!!!! I bet we all would get raises!!! THank you all for your time I must get off my soap box and return to customer service so I can take 5min looking up ONE book.. Bye bye