Posted by moovin on (for this and many other reasons!) on September 02, 2002 at 12:52:01:
In Reply to: Re: Quit Bitching! posted by Sammm on August 29, 2002 at 20:28:52:
: : IN STORE 2803 I AM FINDING THAT CUSTOMERS ARE GETTING AGGRAVATED WITH US RAMMING READERS ADVANTAGE DOWN THEIR THROATS. I MYSELF WILL NOT OFFER A READERS ADVANTAGE MEMBERSHIP TO A CUSTOMER BUYING A $3.99 MAGAZINE, YET IF A MANAGER DOESNT HEAR YOU OFFER IT YOU GET WARNED ABOUT IT. BARNES AND NOBLE USED TO BE THE ONE STORE YOU COULD SHOP IN WITHOUT HAVING SOME MEMBERSHIP WITH A FEE RAMMED DOWN YOUR THROAT IS THE RESPONSE THAT I AM GETTING FROM A LOT OF CUSTOMERS.
: I can tell you one thing. If you store looses the points because you dont offer it to a secrect shopper. You will be more than warned. Store managers and Assistants as well as Department managers, raises and bonuses all depend on those shops as well as Readers Advantage sales.::
If we are the ones doing the asking/pushing/selling of RA, why aren't WE THE BOOKSELLERS the ones getting any added bonus money (or any other kind of incentive) for it? And no, a pizza party, merchandise discounts, or any other dumbass little "token" incentives DO NOT COUNT...PEOPLE WORK FOR MONEY! So no indeed, do not quit bitching!